Terms of service
Thank you for choosing our services. We are ATAR Saver (we, us, our), a tutoring agency (ABN 34 776 024 776). These Terms of Service (Terms) are here to ensure you understand your rights and obligations when you use the services provided by ATAR Saver. Before you begin using our services, please read these terms of service carefully as they outline the agreement between you and our business.
Tutoring Service
Introduction
Our tutoring services are provided to you subject to these terms of service. By using our services, you agree to be bound by these terms and conditions. If you do not agree to these terms, please do not use our services.
Registration and Payment
To express your interest and use our services, you will need to complete the form on the tutor’s profile page. By doing this, you agree to provide accurate and complete information during this process.
You agree to pay for all tutoring services rendered to you by our tutors. Payment may be made via credit card or other payment methods accepted by our business. Payment is due at the time of service.
Cancellation, Missed Lessons and Refunds
If you need to cancel or reschedule a scheduled tutoring session, please notify the tutor at least 24 hours in advance. If you fail to provide sufficient notice, the tutor reserves the right to charge a cancellation fee equal to half the duration of the scheduled session. The decision to charge a cancellation fee is at the sole discretion of the tutor.
We understand that unforeseen circumstances can arise, and we always try to accommodate our clients to the best of our ability. Refunds may be issued at the discretion of our business. Refunds will only be issued in cases where services have not yet been provided.
Quality of Service
We guarantee that our tutors will provide a high-quality tutoring service that is tailored to your specific needs and requirements. Our tutors are highly qualified and experienced in their respective fields and will use their expertise to help you achieve your academic goals. However, we cannot guarantee specific results or outcomes.
Code of Conduct
We expect all students to behave respectfully and professionally during tutoring sessions. We reserve the right to terminate a tutoring session at any time if a student is behaving inappropriately or engaging in any form of harassment or discrimination
Limitation of Liability
Our tutoring services are provided on an “as is” and “as available” basis. We make no representations or warranties of any kind, express or implied, including but not limited to the implied warranties of merchantability and fitness for a particular purpose.
In no event shall our business or our tutors be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with the use of our services.
Assignment Editing Service
By using our service for one-off assignment editing and marking, you agree to the following terms and conditions:
Registration and Payment
You agree to pay the agreed-upon fee for the service before the work is started. Our fee structure is transparent and is a flat fee based on the package purchased. We reserve the right to modify our fee structure at any time, but any changes will not affect orders that have already been placed.
Delivery Time
Our assignment marking service includes a guaranteed 48-hour turnaround time for each set of feedback provided. Please note that this guarantee applies to the time taken to deliver feedback for individual assignments. It does not extend to both sets of feedback for a single assignment or include the lesson time. We will make every effort to deliver timely and comprehensive feedback to enhance your learning experience. However, we are not responsible for delays caused by external factors beyond our control, such as technical issues or unforeseen circumstances.
Quality of Work
We guarantee that all work completed by our tutors will be of the highest quality possible. We provide our tutors with training in assignment marking which provides them with the necessary expertise and experience to provide constructive feedback and accurate grades. However, it is important to note that our tutors are not professionally trained by QCAA to mark assignments, and are not registered teachers. While our tutors strive to provide the most accurate feedback and best-estimated mark possible, the feedback and marks they provide should be used for guidance purposes only and should not be relied upon as official or final.
Nonetheless, we strive to provide the most accurate feedback and grades possible, based on our tutors’ expertise and experience, and in line with the assignment brief provided by you. If the work does not meet your requirements or standards, we will revise the work until it does.
Intellectual Property
All intellectual property rights in the work we provide belong to you once payment has been received in full. However, we retain the right to use any work we produce for marketing or promotional purposes.
Refunds
We do not offer refunds for completed work. However, if the work we provide does not meet your requirements, we will revise it until it does. If we are unable to provide a satisfactory result, we may offer a partial refund.
Confidentiality
We guarantee that any personal information you provide to us will be kept confidential and will not be disclosed to any third party without your permission. We also guarantee that the work we produce for you will not be shared or sold to any third party.
Academic Integrity
We take academic integrity seriously and strictly do not condone any sort of breach of academic ethics or integrity. We will not accept assignments that are in breach of academic integrity, including but not limited to plagiarism, unauthorized collaboration, and falsification of data. We reserve the right to refuse service to anyone who submits work that breaches academic integrity. We encourage our clients to familiarize themselves with their institution’s academic integrity policies and to ensure that any work they submit is their original work, properly referenced and attributed to sources.
Overall
Confidentiality
We guarantee that any personal information you provide to us will be kept confidential and will not be disclosed to any third party without your permission.
Intellectual Property
All materials, including but not limited to text, graphics, logos, images, and software, used on our website or provided to you by our tutors, are the property of our business and are protected by copyright and other intellectual property laws. You may not use, copy, modify, distribute, or reproduce any of these materials without our prior written consent.
Termination
We reserve the right to terminate your access to our services at any time, with or without cause, at our sole discretion.
Governing Law
These terms of service shall be governed by and construed in accordance with the laws of the jurisdiction where our business is located, without giving effect to any principles of conflicts of law.
Changes to Terms of Service
We reserve the right to change these terms of service at any time, with or without notice. Your continued use of our services after such changes have been made constitutes your acceptance of the new terms.
Entire Agreement
These terms of service constitute the entire agreement between you and our business and supersede all prior agreements and understandings, whether written or oral.
If you have any questions or concerns about these terms of service, please do not hesitate to contact us.